Improvement in company reputation and image due to the efficient customer support and problem solving
Development of a long lasting relationship between the client and the company based on the satisfaction of the client for the handling of his/her issues
Decrease in the support provisioning cost since results are achieved easier and faster
Customer complaints kept to a minimum due to the quality support offered as well as SLA upkeep
Better understanding of customer needs through dynamic reporting
The most basic component of the support services chain is the software used. With the selection of OneClick Desktop the service provisioning cost drops and the man-effort required to provide quality support is reduced. This is due to the multitude of features, the rich user experience, the ease of finding information and the full support of day to day personnel needs.
OneClick HelpDesk can be utilized for all kinds of support contracts including a variety of parameters that can be set on the contract or the support item level. These parameters are automatically recorder and audited and include response time, resolution duration, allotments, service request limits etc.
Visit and Cost forms
OneClick Desktop embeds functionality for the completion and submission of service visit forms, thus modeling a complete 360 support process. The forms are available over the web or even through smartphones, can be put through a approval workflow and forwarder for invoicing if required.