OneClick Desktop is the Answer to the above challenge. It supports all departments of a financial / credit organization, fusing the provision of quality customer service, while at the same time lowering the service cost by utilizing existing technological infrastructure and investments already made by the organization.
OneClick Desktop is based on the Microsoft Customer Care Framework (CCF) and provides a rich unified desktop environment to agents. It centralizes access to all backend systems involved in everyday support tasks, through a single, user friendly interface optimizing service provisioning.
By utilizing the OneClick Desktop Suite, a financial / credit organization can re-use existing enterprise systems and solutions, integrating them into new service applications and offerings that are user friendly, responsive and connected with all customer interaction channels.