HAU CRM Project
Best Practice Consulting was awarded the implementation of a client-centric platform based on Microsoft Dynamics CRM 4.0 by the Hellenic American Union (HAU).
The Hellenic American Union has a leading position in the training, education and civilization sector in Greece with many years of successful presence.
The project involves the transition and unification of functionality offered by several legacy systems to the Microsoft Dynamics CRM platform, as well as the implementation of new functionality like campaign management and seminar management and assessment. The produced platform will fully cover relationship management with the students, teachers, parents, personnel and franchisees. Its deployment will eliminate the “information islands” that existed within HAU and will allow for a more efficient execution of business processes, leading to a cost reduction for campaign and customer relationship management.
The selection of Dynamics CRM as the implementation platform was a result of an evaluation process including several competing products. Best Practice Consulting’s extensive experience in large scale CRM projects was a key factor for the project assignment.